Frequently Asked Questions from Hy-TekParts.com Shoppers

·         Should I buy online or call to request a quote?

·         Where does my product ship from?

·         Can I pick up the product at a local warehouse to save on shipping? 

·         Is there a minimum order size?

·         What are my payment options?

·         Do you accept orders from outside the United States?

·         What hours are best to call for information?

·         I don’t see my question addressed here.  How do I get more information?

Q. Should I buy online or call to request a quote?

 A: Hy-TekParts.com offers convenient online purchasing of over 40,000 mechanical, electrical, electro-mechanical parts, warehouse products and AS/RS Daifuku Brand parts. However, this still represents only a fraction of our product offerings. If you don’t see exactly what you are looking for, please email the team at Clientsupport@hy-tek.com for assistance or CALL US toll-free at 800-818-6242. It is likely that we can find exactly what you need to get your maintenance or repair underway

Q: Where does my product ship from?

A: Most products will ship from our facility near Chicago, Illinois. In an emergency, we will strive to drop-ship time-critical parts from a location closest to our customer locations. Although we seek to optimize the total parts price with any special delivery schedule, additional expediting fees may apply to rush orders.

Q: Can I pick up the product at a local warehouse to save on shipping?

A: No. Our facility does not allow for local pick up. 

Q: Is there a minimum order size?

A: Hy-TekParts.com requires no minimum order quantity.  

Q: What are my payment options?

A: All Hy-TekParts.com orders can be completed by using a personal/corporate credit card or a purchase order number during the checkout process.  We reserve the right to check credit references for any new customers. If you are not already a pre-approved Hy-Tek customer, the credit approval process may add 1 week of lead-time to the sales cycle. Please be advised that our website email does not accept attachments.  All correspondence with attachments can be forwarded to Clientsupport@hy-tek.com.

Q: Do you accept orders from outside the United States?

A: Hy-TekParts.com currently accepts orders from North America, South America & Europe. 

Q: What hours are best to call for information?

A: 7:00 AM to 6 PM Central Time, Monday through Friday. CALL US toll-free at 800-818-6242 or email us at Clientsupport@hy-tek.com.  

Q: I don't see my question addressed here. How do I get more information?

A: You can email your question to us at Clientsupport@hy-tek.com or CALL us toll-free at 800-818-6242 and our Hy-Tek Parts Support Services Team will be happy to assist you.